Dispatch and Communication

Our Dispatch center is staffed 24 hours per day, 7 days per week with knowledgeable dispatchers and call takers. All of our dispatchers are EMT’s or Paramedics. We have a state-of-the-art computerized dispatch system that is the central access point for all our departures. It is an intelligent system that is tailored to meet our company needs in dispatch, data collecting, billing, reporting, and performance and business analysis.

Global Positioning System

Our vehicles are equipped with a GPS device that tracks in real time and allows our dispatchers to determine the location of all of our vehicles at all times. This ensures that the closest vehicle is dispatched for emergent and non-emergent services.

SSM Strategy

System Status Management allows us to have resources
at the right location at the right time. We use demand analysis in conjunction with geographic analysis to determine a staffing strategy to project the expected requests for medical transportation on a day to day basis


  • I can't thank the paramedics at Donald Martens enough for how well they took care of my mother.  They transported her from Chicago to the Cleveland Clinic and back.  We were really apprehensive about the long trip but she did great.  Thank-you.    
    Kathy Strophus
  • Donald Marten & Sons has been providing medical transport for my daughter for about 6 months. The drivers have been really great to work with.  They really understand her special needs and go out of their way to make sure she's comfortable.
    John Adams

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We’re Celebrating 50 Years in Business!

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